Star Achievement Series® – Level I

Level I, Module 1 (Attitude) Course

PROGRAM: Collecting names for next course date now.

Level I, Module 1 (Attitude) - SPRING 2023
Sign-in 12:45 PM PT Networking Till 1 PM PT, Class Ends 5 PM PT

Your attitude is fragile and delicate. It can easily be broken by poor self-image or become hard and cold. Your attitude is also susceptible to outside forces such as family, co-workers and society. Attitudes are an important basis for our health, relationships and performance. Your attitude can greatly affect your work and productivity. If you are busy feeling hurt, angry, or put down, you cannot do your job. Therefore, it is important to guard and protect your attitude. It is your most important asset.

You Will Learn to:

• “Choose” the attitude you want to embrace
• Achieve and maintain a positive attitude about your employers, co-workers, customers and self
• Focus on self change vs. changing others
• Overcome intimidating situations or people
• Recognize and conquer fears that hold you back from progressing in your job
• Accept criticism as a tool to grow
• Deal with difficult people in a tactful and professional manner

[ ENROLL ]

Level I, Module 2 (Skill) -
Sign-in 12:45 PM PT Networking Till 1 PM PT, Class Ends 5 PM PT

Star Achieving Techniques™
In today’s work environment, it is not good enough to be just good at the basics. You must be brilliant at the basics. Core business skills, such as communication and project management, are the foundation on which star-performing employees are built. Today’s office environment is busier than ever before. Almost all employees are managing more projects and juggling priorities with increased pressure for quality work. Knowing one’s strengths and areas for growth along with upgrading fundamental skills are paramount in today’s fast-paced office.

You Will Learn to:

• Embrace the Star Achievement philosophy
• Assess current skill level and identify areas for growth
• Tap into another person’s communication style to build rapport
• Be results driven by assessing your time robbers
• Cope with conflicting priorities
• Meet deadlines while accepting personal accountability
• Manage and prioritize tasks
• Challenge present processes that no longer work

Level I, Module 3 (Teamwork) 

Sign-in 12:45 PM PT Networking Till 1 PM PT, Class Ends 5 PM PT

Building a Star Partnership™
Managers rely on their staff for everything from project follow-through to ensuring internal and external customers are served appropriately. A manager’s daily effectiveness is increased or decreased depending on the staffs’ skill, knowledge and ability. Employees are dependent on managers to provide clear, specific direction. They need managers to communicate the expectations so they can meet those expectations. Star teams don’t just happen overnight. They are created. Most often, the responsibility for building a stellar team is placed upon the administrative professional.

You Will Learn to:

• Embrace the qualities of good team players
• Be a good team player
• Clarify your manager’s expectations and perceptions
• Communicate accurate, timely and relevant information
• Initiate conversation with your manager
• Explore hidden communication and the effects on the team relationship
• Give positive feedback to your manager
• Listen, not just hear

[ ENROLL ]

Level I, Module 4 (Strategy) 

Sign-in 12:45 PM PT Networking Till 1 PM PT, Class Ends 5 PM PT

Reaching Stardom™
Good skills, a positive attitude, and building team relationships are great beginnings to being a star achiever. There is one more piece to reaching stardom – having a strategy for actualizing your professional self. It is your responsibility to set your career goals, build networks to help you achieve those goals, and reflect a professional image. In today’s competitive marketplace, when you might be equal in skills and attitude to others, what will give you the competitive edge? What will make you stand out, shine and be different?

You Will Learn to:

• Navigate your career through goal setting
• Align professional goals with company and department goals
• Turn obstacles into opportunities
• Cultivate internal and external networks – Contacts Count!
• Expand your network
• Get your talents noticed at work
• Present a powerful professional image
• Enhance credibility through visible presentation

PROGRAM COST: 

Includes all printed workshop material, 16 hours of live training, and individual program follow ups.

For details and corporate training discounts: CONNECT@ADMINUNIVERSE.COM

DAY OF VIRTUAL COURSE:
Time: Sign-in 12:45 PM PT - Check-in & Networking 12:45 PM PT, program starts at 1:00 PM PT and day ends at 5:00 PM PT.

Location: VIRTUAL - PACIFIC TIME

Cancellation Policy & Other Discounts: 

Student/Attendee Responsibility

Cancellation Policy Star Achievement Series®, World Class Assistant™, Star Meteor™, and Executive/Administrative Assistant Workshop: Should you be unable to attend for any reason, a full refund, less a $450 registration fee, will be issued if we receive written notice 45 days prior to your registered start date. All refunds will be issued in the form of a check. After that time, all registrations and no-shows are subject to full workshop fee. • Substitution: A company/organization may substitute one attendee for another. • Date Change: Because this is a limited-seating program, if you request a date change, a $300 change fee will be assessed. Date changes are only valid within the same calendar year.

Course Reschedules or Cancellation: Should the course need to be postponed due to acts of nature or national disaster, the course will be rescheduled. AdminUniverse™ reserves the right to replace a trainer with another Office Dynamics Certified Trainer should an emergency arise. AdminUniverse reserves the right to cancel a city or combine cities if the minimum attendance is not met, without penalty. In such situations no partial or full refunds, or alternative offers shall be made. Registrant further understands and agrees that in the event AdminUniverse should cancel or postpone the scheduled event, AdminUniverse is not responsible for any expenses that the registrant might have incurred, including but not limited to, airfare, hotel, food, or other miscellaneous travel costs.

Intellectual Property Rights: Video or audio recording of the scheduled event is strictly prohibited. All intellectual property rights in all materials produced or distributed by Office Dynamics International in connection with the event are expressly reserved, and any unauthorized duplication, publication, or distribution of any such recordings is prohibited. Office Dynamics International reserves the right, without penalty, to confiscate any recording device used in violation of this Agreement, and any improperly recorded or copied intellectual property.

Governing Law: In the event of any litigation arising out of or in connection with this Agreement, including, but not limited to, its enforcement, validity, interpretation, performance, termination, or breach thereof, the prevailing party shall be entitled to recover against the other party, in addition to any available remedies at law or in equity, all costs, including reasonable attorney’s fees, and collection costs incurred thereby. The parties agree that the laws of the State of California shall govern this Agreement and that the Circuit Court of Placer County shall have exclusive jurisdiction over the adjudication of this Agreement. If any term, condition or provision of this Agreement shall be declared invalid or unenforceable, the remainder of this Agreement, other than such term, condition or provision, shall not be affected thereby and shall remain in full force and effect and shall be valid and enforceable to the fullest extent permitted by law.

Acknowledgment: Each registrant acknowledges that she/he has read and understands all terms of this Agreement, including, without limitation, the cancellation and substitution provision.

Photos/Video: By attending Office Dynamics International/AdminUniverse educational programs, you agree to photos, audio, and video taken for educational and/or marketing purposes.

This Agreement supersedes all prior agreements between the parties and represents the entire agreement of the parties with respect to the subject matter hereof.

For questions concerning refunds, please contact Clients Services. 

Email: Services@AdminUniverse.com

 

Star Achievement Series® – Level II

Details: Connect@AdminUniverse.com

4-Module Certification & Designation Course – See You In Fall
[Individual make-up modules $595.00 ea.*]

Program includes all materials, and optional customized corporate training. If Office Dynamics International’s trainers present the program, 2.4 CEUs will be awarded per level.

The Star Achievement Series® training program consists of three Levels of learning. Each Level consists of 4 full day modules (Workshops), conveniently spread out over a 3-4 week period. The Levels do not correlate to the number of years someone has been in the profession. The Levels relate to concepts and philosophies taught in Star Achievement®, similar to college courses.

Level II, Module 1 -

Be A Star Achiever™
You present yourself every day. You present yourself on the telephone. You send visual messages to individuals who approach you. Every day you come in contact with many people: co-workers, customers, vendors, and other business professionals. Your personal presentation style and speaking abilities will either enhance or detract from the point you are trying to make.
As important is the ability to assertively communicate your needs. There is a fine line between being assertive and coming across as aggressive. Your ability to clearly communicate with others can be one of your best business assets.
You Will Learn to:

• Become more confident when speaking to and in front of others
• Tactfully handle challenging situations
• Project the image you want to project
• Generate enthusiasm for your ideas
• Assertively communicate your needs
• Gain awareness of the risk involved in being assertive
• Help others see your side in situations that will benefit the whole
• Creatively problem solve

Level II, Module 2 -

Give A Stellar Performance™
Work is becoming increasingly demanding in all professions as emphasis in the workplace shifts from individual, specialized performance to multi-functional, generalized performance. Although many employees are in specialized positions, many more are moving into roles that demand flexibility and diversified skills. Across industries, employees are being asked to do more work, display a variety of roles, support multiple managers, and still maintain quality. Interpersonal skills and the ability to manage one’s thoughts and behaviors becomes imperative.
You Will Learn to:

• Identify and evaluate elements that may be creating stress at work
• Apply self-management techniques vs. stress management tips
• Cope with specific difficult people types
• Listen in order to understand another person’s point of view
• Create a win-win situation when handling conflict

Develop a healthy work spirit, including:

• Keeping an open mind
• Gaining a full sense of self
• Becoming a risk taker
• Being creative at work
• Master your career

Level II, Module 3 -

Stellar Collaborator™
Teamwork can be seen in three levels or stages: the first level is teamwork, the second level is partnership, and the third level is synergy. It takes more than thinking you know someone to build a partnership. And it takes more than showing up for work every day and doing your job as outlined. To truly grow into partnership with the people you support, you must know their characteristics and understand their work philosophies and habits.
The third level, synergy, means cooperative action of separate parties such that the total effect is greater than the sum of the effects taken independently. In other words, two heads are better than one. Synergy is thinking alike on many things, but also having an appreciation for each other’s differences.
You Will Learn to:

• Adapt to and leverage your boss’s manager or leader orientation
• Encourage your manager to change ineffective work patterns
• Build a partnership with the management team
• Be cognizant of your manager’s style
• Help your manager maintain a competitive edge
• Apply the “strength in unity” philosophy with peers to positively impact the bottom line
• Increase team productivity

Level II, Module 4 -

Future Focused Star Performer™

As a star-performing employee, you should be aware of emerging work and world trends so you can prepare for them and remain on the cutting edge. Trends covering everything from the technology you use to the structure of work itself and changing work patterns will affect you. Thriving on change is critical to your personal and professional success. As organizations also experience great change, they need employees who are committed to quality performance and can streamline their jobs. All levels of employees are becoming more involved in decision making, problem solving, and leadership.
You Will Learn to:

• Recognize predicted work trends and determine how they will affect your future
• Prepare skills and attitudes for the future
• Discover why people resist change
• Recognize the three related aspects of change that affect your reactions to change
• Optimize change using ten strategies
• Apply the star performance philosophy to quality performance
• Develop a “whatever it takes” attitude
• Emerge as a leader
• Use creative thinking and determine ways to become a supernova, a rising star!
• Stay on the cutting edge

DAY OF WORKSHOP:

Star Achievement Series® – Level III

This Workshop's 4 Module Program – Includes:

• All materials
• 16 hours of personal training

Level III workshop requires completion of Level I and Level II to participate. Location is conveniently virtual with live training by Master Trainer - Joanne Linden. This program compliments internal company training for Levels I and II.

Starts Fall | 2021

ACE Membership discount available, use your code to save.

Because of the special uniqueness of this Level III course, only those who have completed Star Achievement Series® Levels I & II courses can attend.
Course dates: [All Times - 8:00 AM - 12:00 AM]

Module 1 |

Module 2 |

Module 3 |

Module 4 |

 

Register and/or call us for details:  Corporate Discount available for 10 or more attendees.
866-402-2819 ext 101

Level III, Module 1

Be A Star Achiever™
Attitudes are as important to your professional success as the skills you bring to your job. Your attitude can dramatically affect your productivity, interactions with others, and reactions to situations. Your attitude frames the picture you have of the world and of other people. Rather than allow people or events to control or shape your attitude, you have the power within you to determine the attitude you want to embrace. That is called having a self-managing attitude.
You Will Learn to:

• Be conscious of negative thinking that can dramatically affect productivity
• Determine when “bad” analytical thinking hinders your success
• Keep emotions under control
• Embrace an attitude of commitment
• More frequently access free-flow thought
• Gain an edge toward your goals by doing what makes you happy
• Build your confidence to be assertive
• Tactfully voice opinions
• Be aware of the messages your non-verbal communications send

Level III, Module 2

Be a Stellar Ambassador™
You and your co-workers are ambassadors for your organization. Daily, you interact and communicate with internal and external customers, community leaders, vendors, other departments and divisions. You not only represent yourself but the people you support. You sometimes act as an agent on their behalf, sharing information and giving direction. Ambassadors help improve relations and solve problems. They use their creativity to create better methods, processes, and improve current situations.
You Will Learn to:

• Be an ambassador for your organization
• Be a strong link in the chain of communications
• Notice when a communication breakdown is occurring
• Build rapport during a communication crisis by matching moods & actions
• Sell ideas up, down, and across the organization
• Professionally respond to customers’ concerns
• Tap into your creative energy to solve problems & generate new ideas
• Make problems transparent to management

Level III, Module 3

Coaching a Star Team™
Whether you provide administrative support services to a team of people or directly supervise co-workers, you are in a unique position to influence others. Consider yourself being in the relationship-building business. In order for an individual, department, division, or company to achieve goals, there has to be a union of talents and understanding of goals. Leading others should not be taken for granted. It is a privilege to guide and coach others. The gift of great leadership is not natural to all people. These are attributes that you can develop if you are committed to being a stellar coach.
You Will Learn to:

• Complement your team’s talents to meet company goals
• Get your team to support your efforts to promote group productivity
• Successfully transition to supervisory assignments
• Lead effective team or staff meetings (advanced skills)
• Juggle current responsibilities as new ones are added
• Delegate, eliminate, and streamline tasks and responsibilities
• Encourage, challenge, and coach staff
• Lead by example
• Question processes that no longer work
• Establish team norms

Level III, Module 4

Mastering a Stellar Career™
Today’s workplace is transferring employee responsibility from the company to the individual. Mastery of self and career are paramount. It is up to you to set the standards by which you will work and live. Personal mastery starts with your thinking – it is at the core of your beliefs. It is the way you view yourself. Once you assume responsibility for your thinking, decision, and vocation, you will orchestrate the career you desire.
You Will Learn to:

• Break self-limiting barriers
• Challenge yourself to be alert to opportunities
• Assume responsibility and be accountable
• Take reasonable risks
• Be proactive with your performance review
• Create and maintain a business portfolio
• Seek and work with mentors
• Positively respond to new opportunities created by change
• Think like an entrepreneur
• Become a master of people relations

Workshop Four Module Program –

Workshop Starts: 
Location: Virtual
Time: 8:00 am to NOON (Pacific Time)
Cost:  

The entire series consists of interactive workshops to assist participants in learning by doing, and have a maximum class size of 10 allowing for individualized attention. Each level and module is designed to get the participants to think on their own, while giving them new strategies and techniques they can implement immediately. Includes all materials; 16 hours of personalized training; PLUS 60 minutes of training follow up.

 

Star Meteor™
One-Day Elite Training

Perfect for April's Administrative Professionals Week and Admin Community Recognition - Call for Details: 866-402-2819

This wonderful program takes the best concepts of Star Achievement Series Level l, which is a 4 day 4 module program, and condenses it down to action packed, highly motivational material that can be put to use immediately by sharp Administrative Professionals who either want to enhance their skills, or become more efficient at everyday tasks.

This is a highly interactive workshop, where you will be able to share team activities with your peers, and gain knowledge and ideas that you can put to use immediately. Class size is limited to just 25 attendees to allow for more one to one interaction with your instructor.

Here is what you will learn:

Skill – In this module we cover the most important elements of Star Achieving Techniques™ that will help you assess your current skill level and help you to identify areas for growth.
Attitude – What it takes to become a Star Achiever™, understanding the importance of having a good attitude and what is necessary to achieve and maintain a positive outlook and improved relationships with your boss and peers.
Team – Building a Star Partnership™ will explore ideas that will enable you to become a good team player by improving your communications skills with better understanding of what exactly your manager’s expectations and perceptions are.
Strategy – Reaching Stardom™ will help you navigate your career through goal setting and techniques for getting your talents recognized at work.

REGISTER

Who Should Attend?

• Administrative Professional
• Executive Assistant
• Administrative Assistant
• Personal Assistant
• Office Coordinator
• Senior Executive Assistant
• Senior Administrative Assistant
• Project Manager
• Clerical Assistant
• Office Manager
• C-Level Executive Assistant

Bring this one day program to your organization, Ask Us How?

Registration Fee:

Call now for corporate pricing and customization to your organization. 866-402-2819 or contact us at
services@adminuniverse.com

Star Meteor™ is derived from the Star Achievement Series® created by Joan Burge, Founder and CEO, Office Dynamics International. AdminUniverse is an approved Authorized User and facilitator of these programs.

This AdminUniverse™ workshop instructed by Joanne Linden, CPS, CEAP, CWCA, Author and Master Trainer, who has taught this program to more than 1000 Administrative Professionals. The one day program tuition is all inclusive with breakfast and lunch, with the meeting held at: