You’ve heard the phrase, “no one likes a bully” and for the most part, “everyone loves a hero.” A bully wants to gain power and control people, a hero wants to empower people and help them thrive. Which would you rather be?
As an Executive Assistant to a CEO or other high-ranking staff member, you have the opportunity to assume a leadership role in the company’s Administrative Community and accept the unwritten job requirement to be a company champion for Administrative Professionals throughout the organization. As you assume this role and go about managing workflow and/or effecting change to administrative systems, here are some Points-of-Wisdom (POW) for becoming the office hero, not the office bully.
POW #1 – Take a look around and ask for input. Soak in the atmosphere of the workplace and ask others what they like, what they don’t and what could be improved. Really listen to what they say, then decide what is working well, what ideas or changes are worth pursuing and which ones are unlikely to happen. Get started with the small stuff to show you are committed to your team. Tweaks like flavored coffee, a faster printer, employee of the month or birthday recognitions, set you up as an “office hero” who is interested in the comfort and productivity of the team. For larger issues which require more planning to solve and often more money, set up a priority list (see the previous blog post) to take to your boss, along with the “input” received from staff members. Your initiative will likely result in some positive changes and impress your boss too! Nice perk!
POW #2 -Stay calm and assert yourself! We’ve all had those days when nothing seems to go right, or something dreadful occurs. When a missed deadline, a disgruntled client or office drama warrants a confident approach; take hold of the situation with clear thoughts, an even tone, and matter-of-fact demeanor. It is much easier to accept (even from people who don’t agree with you) than an aggressive approach featuring hot tempered orders and pronouncements. One too many outbursts and you could be labeled an “office bully.” On a side note, even though “swearing” seems more commonplace these days, foul language should not be used in an office setting (that goes for acronyms too). It can offend and detract from your professional position.
POW #3 – It’s all about attitude — be an optimist! Studies have shown people who “look on the bright side” are more likely to get help when needed and are generally more “well-liked” that pessimistic types who rely on “woe is me” and negative comments throughout the day. As an executive assistant, a positive attitude definitely comes in handy when juggling many tasks or asking for assistance. As an added incentive, optimists tend to live healthier and longer lives. Be happy, be healthy and be an “office hero.” If you have trouble embracing the “sunny side” seek advice or professional assistance to help turn your viewpoint around. Aspiring you to greatness, AdminUniverse™ offers corporate workshops & seminars, online education and career counseling to help you succeed.
Meet Joanne Linden, CPS, CEAP, President and Master Trainer, who was an administrative professional herself, and her teaching style is grounded in authentic office experience. AdminUniverse™ can help you improve yourself, widen your skill set, and advance your career. Connect: firstname.lastname@example.org. http://www.adminuniverse.com