Artificial Intelligence: How Is AI Changing Our Workplace?

Meet Joanne Linden, CPS, CEAP, CWCA President and Master Trainer
Many things are evolving in our workplaces these days. Bringing in Artificial Intelligence to balance our workflow will create more space for the creative flow.

Artificial Intelligence is no doubt a boost to modern workplaces and workforces. It has been helping to solve complex problems, getting work done in time and efficiently too, bringing creativity into the workforce, and lots more. In other words, AI helps company and organization workers focus on more important and complex parts of their work while still ensuring productivity. Therefore, it can be said that AI is changing our workforce positively. 

Why Executive Assistants Shouldn’t Be Afraid Of AI

Artificial Intelligence only works with the data that has been put into it. And so, it can perform several tasks that humans can perform. AI can learn, think, solve problems, and carry out functions. In today’s world, most AI are spoken to for them to carry out tasks. You have Alexa and Google Assistant as examples of AI. You tell them what to do explicitly and they carry it out with little or no mistakes. This doesn’t mean that AI can fully take over human functions in a workforce. 

Most Executive Assistants feel threatened by AI and it isn’t supposed to be so since AI can only work on command. EAs fear that as time goes on and as technology advances, AI will be able to do several tasks that it may not do at the moment.

However, one should not forget that while technology is advancing, the office culture is changing too. This means that administrative duties and tasks will change too. Of course, the roles of workers will have to change to fit in, including that of Executive Assistants. The changes come with more responsibilities that the EA will need to oversee. The AI will only help by performing mundane tasks. AI would also allow room for more creativity and ease of workload.  And so, EAs should not be afraid of AI as skills required for their job will only change and not the job disappearing completely.

AI Will Help The Workplace Stay Current 

As technology is evolving with new trends, so also will the workplace advance. By incorporating AI into the workplace,  it will help it stay current and in tune with the new technology and trends. It will do this by:

  • Transforming internal communications 
  • Improving on-boarding and training 
  • Speeding up the marketing process regarding sales and customer service 
  • Fighting fraud 
  • Problem-solving, innovation,  deep thinking, and creativity 
  • Increasing productivity and efficiency. 

If a company or organization wants to thrive and stay updated with new technologies, trends, and innovations, then AI has to be included in the workforce. It will keep the workplace current and help it to be competitive. 


AI Improves The Hiring Process

The hiring process in any company or organization can be quite tedious and stressful. Of course, there’s a lot of work involved while getting the perfect person to fill in a role. Therefore, Human Resource departments, hiring managers, and recruiters are using AI to their advantage regarding hiring. They use AI to improve and speed up the hiring process as it can be frustrating and time-consuming. There are several Artificial Intelligence equipment and software that help to speed up the hiring process. For instance, Textio helps to write more compelling and clear job descriptions. It uses data and information collected from the company’s former postings and similar postings. This will help it use wordings and content that will make several job seekers signify their interest. 

AI helps also by letting candidates schedule their interviews,  matching job seekers to jobs, tracking credentials and work experiences for employers and employees,  selecting the right candidate due for a promotion at work, sorting out eligible CVs, and lots more. If a human would do all these tasks, it would be tedious. In all, AI helps to eliminate the repetitive tasks that come in during the hiring process. Therefore, they should be incorporated into the workforce as there’s a lot to gain.

Meet Joanne Linden, CPS, CEAP, CWCA President and Master Trainer