Leaders that Hide an Introvert Secret.

AdminUniverse - Joanne Linden - Leadership

Recently, I posted a TedxBend® which discussed why introverts make good leaders. This reminded me of an interview with OfficeNinjas where they asked me “Do you consider yourself an introvert or extrovert? How does that affect you as a leader?” My answer: I am an introvert.

For me, it’s been a struggle at times, being in a room full of people, yet too shy to speak up. But one of the best compliments I have received is that I’m a good listener. It’s a trait of introverts, who have an ability to quietly process their thoughts, humility, a calm and collected demeanor, and make meaningful connections. When you think about this, they are all great traits that make for great leaders.

However, it’s tough being an introvert, and I remember a time when it was almost paralyzing, especially in a business meeting where I was expected to talk. Surrounded in a room filled with top management and executives, I’m sitting and listening, really hoping I wasn’t being noticed and most certainly hoping not to be called on to speak. If you haven’t gone through this emotion, let me just say there is lots of anxiety happening.

What helped me to somewhat overcome this shy type of behavior was to look to my peers for inspiration and guidance. I joined Executive Assistant communities such as International Association of Administrative Professionals (IAAP), Silicon Valley Catalysts Association (SVCA), and Administrative Center of Excellence™ (ACE) along with public speaking groups like Dale Carnegie Training and Toastmasters.

Take a look at this TedxBend® video with Angela Hucles as she asks “Why we need introverted leaders.”

AdminUniverse - Joanne Linden - Leadership

 

 

AdminUniverse - Joanne Linden - LeadershipMeet Joanne Linden, CPS, CEAP, President and Master Trainer, who was an administrative professional herself, and her teaching style is grounded in authentic office experience. AdminUniverse™ can help you improve yourself, widen your skill set, and advance your career. Connect: joanne.linden@adminuniverse.com.

#adminprofessional #adminuniverse #executiveassistant #administrativeprofessional #administrativeassistant #attitude #skill #teamwork #strategy #accomplishment #StarAchievementSeries #leadership

CEO Admin to Benefit from Peer-to-Peer Network Platform

FOR RELEASE – TUESDAY, NOVEMBER 1, 2018 6 AM EST
From: Allan Linden – ACE (Administrative Center of Excellence)

CEO Admin to Benefit from Peer-to-Peer Network Platform

Administrative Center of Excellence (ACE) – Launch Sacramento and Silicon Valley

SACRAMENTO, Calif.–(BUSINESS WIRE)–Administrative Center of Excellence (ACE) announced today the launch of Sacramento based platform providing CEO, CFO, CHRO, CMO, CIO/CTO Assistants with a unique ability to share and compare best practices with peers at their level in similar organizations. Founded by Joanne Linden, CPS, CEAP and President/Founder of AdminUniverse™ in Silicon Valley in 2013, the focus of this organization is aimed at Administrative teams; giving them the ability to discuss challenges of supporting high-powered CEO/C-suite teams; give fresh ideas on how to take their EA partnership to the next level; and develop CEO/C-suite/Assistant teams to be as dynamic as possible while enhancing the productivity of their executives.

“It is my goal to enable Administrative Leaders to better understand the global perspective on what it takes to be the crusader supporting your organization’s admin community; build on what you have; and deliver programs that inspire participation,” said Joanne Linden. “Just as important is delivering a platform in which Admin’s can share ideas with peers at their level which never before was available.”

“For me, as then Chief Executive Assistant to the CEO/Founder of Synopsys Inc, a multi-billion-dollar global organization, I always felt there wasn’t a place where I could meet with peers and discuss the challenges I faced daily, especially at this level of both my company and high-powered executive. I formed ACE to address this unique need and meet other Administrative Professionals who are leaders in their organizations. The results were and are amazing, and members offer a rich peer-to-peer network of knowledge and experience,” stated Joanne Linden.

Membership, in both Sacramento and Silicon Valley areas, include quarterly 3-hour meetings, and a once a year, one-day ACE Summit in which there will be multiple speakers and all ACE groups will be invited to attend. In addition, CEO/EA teams, ACE groups will be formed by discipline such as for CFO assistants, CHRO assistants, CMO assistants, CIO/CTO assistants, etc.

ACE announces its first annual summit, Saturday, November 10, 2018. Titled “Unleashing the Leader Within You” the day long program features 3 top industry leaders: Michelle Galloway (Topic: Becoming More Effective in Multi-generational Environments); AmyK Hutchens (Topic: Ignite Brilliance in Your Leadership) and Ingrid Gudenas (Topic: Causative Communications). The cost of this summit is included with ACE membership. (SOLD OUT)

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More details on Administrative Center of Excellence (ACE) can be found at www.ACE-EA.com. Membership is now open for groups forming in the Sacramento area and Silicon Valley for 2019.

Meet Joanne Linden, CPS, CEAP, President Master Trainer, and Author, who was an administrative professional herself, and her teaching style is grounded in authentic office experience. Connect: joanne.linden@ACE-EA.com.

Contact:
ACE – Administrative Center of Excellence / ACE-EA.com

Allan Linden, CMO
866-402-2819
allan.linden@ace-ea.com

Developing Leadership Skills – Part 2

AdminUniverse - Joanne Linden - Leadership

Previously we explored the first two Leadership Fundamentals; Communication and Motivation – but there’s more! To fully engage your Administrative Leadership Role, we have a few more skills on the checklist. Whether you already have a firm grasp on these or you are just diving in, you should revisit these principles on a routine basis to make certain your team is striving for success!

Positivity

AdminUniverse - Joanne Linden - Leadership

As an Administrative Professional, you are the beacon that guides your office into a positive mental space. Many will confide in you, ask for your advice, and come to you for comfort – so it is important to brace yourself with a positive attitude and methods to lead your team into creating a welcoming and happy atmosphere that will allow your team to thrive.

Practice

Conflict Management is a great way to foster positivity between colleagues that may have trouble getting along. Conflict arises in every office, and many times it comes down to the Administrative Professional to detect conflict and either alert the Human Resources Department or mediate personally. Conflict Management techniques will help to eliminate negative occurrences and act as preventative measures for the future. 

Empathy is an important skill to practice for when people are having a difficult time. Throughout the week, different team members may be struggling with various personal issues that could affect their performance at work. Being able to identify those circumstances early on and deal with them in an empathetic manner will strengthen relationships in the office, and provide comfort to those who are dealing with rough situations. Keep in mind that people deal with situations differently. What you consider to be inconsequential may be life-changing for someone else, so don’t assume they are overreacting.

Encouragement is one of the biggest components for a positive environment. Most often when work is suffering, it is due to a lack of appreciation for the work they are doing. Even small recognitions for a job well done will serve to encourage people and uplift their spirits and positivity. Take the time to send a quick email to a colleague recognizing the success of a recent offsite or pulling together a last minute all hands meeting.

Humor is a wonderful relief from the day-to-day stress that accompanies any office. When used appropriately, humor can bring so much light and positivity into the environment, and changing attitudes from negative to positive!

Creativity

AdminUniverse - Joanne Linden - Leadership Skills - Creativity

As a leader, you will often be faced with problems that require a little more thought, or an out-of-the-box solution. Creativity is a great way to set an example of unique problem solving techniques.

Practice

Conceptualization requires experimenting with ideas in an abstract manner, strategizing outwardly whether verbally with a group, or on paper. Many times, it is only after forming and re-forming ideas over and over, that you finally curate the final and most efficient version.

Identifying Patterns can be used to observe human behavior and identify trends. In the office this can translate into finding what incentives continually motivate productive behavior, or inversely what types of situations are occurring within the office to provoke negative responses. Once you pinpoint winning combinations, you are well on your way to building a stronger and more efficient team, while proactively avoiding obstacles that prevent your team from reaching their full potential.

Open-Mindedness is key to exploring new options. Instead of focusing on one result, examine the surrounding factors. Taking time to step back and observe the big picture in context and being open to hearing all sides of a story will help you to reach a fantastic approach to understanding how things truly work and how to improve them.

Feedback 

AdminUniverse - Joanne Linden - Leadership

As a leader, you should always be seeking to acquire feedback from your team to evaluate the effectiveness and progress of any process – especially when it is a new process that has been put in place. Additionally, this is a great way to open conversations about the performance of individuals in your team. Constant evaluation is key to building a stronger workflow in your office.

Practice

Be Approachable. If your team doesn’t see you as approachable, it will hinder the amount of feedback and the authenticity of what type of feedback you receive – whether it is about a process, their performance or even your own. Always ask and listen first. If someone even senses that they are being attacked by the way a question is asked of them, or if a conversation begins with an accusation, your team member is likely to shut down or only focus on defending themselves. Make sure they feel that speaking with you is a safe space and that their opinion is respected.

Clear Expectations and clarity is key. Be candid – straightforward and honest about what you expect of their performance or of a specific process. Make goals clear, concise and achievable. When it comes to individual expectations, this should be catered to the team members abilities. Since no two people are the same, individual expectations should be tailored in a way that will not intimidate them to the point that they give up. You want to provide an opportunity for them to feel motivation through confidence in order for them to flourish.

Follow Up with your team after any feedback is received. You want them to feel that their opinion is valued, and they need to be aware that you are taking things seriously in evaluating any circumstance. This is especially important when dealing with conflict. Following up shows that you care about their well-being as well as the morale of the office.

 

Joanne Linden, CPS, CEAP, President and Master Trainer - AdminUniverse

Meet Joanne Linden, CPS, CEAP, President and Master Trainer, who was an administrative professional herself, and her teaching style is grounded in authentic office experience. AdminUniverse™ can help you improve yourself, widen your skill set, and advance your career. Connect: joanne.linden@adminuniverse.com.

#adminprofessional #adminuniverse #executiveassistant #administrativeprofessional #administrativeassistant #attitude #skill #teamwork #strategy #accomplishment #StarAchievementSeries #leadership

Developing Leadership Skills – Part 1

Joanne Linden, CPS, CEAP President & Master Trainer AdminUniverse™
Joanne Linden, CPS, CEAP
President & Master Trainer
AdminUniverse™

For most Administrative Professionals, leadership skills do not flawlessly develop overnight. They are collected and refined over time. In this two-part blog series, I will explore the Top 5 Leadership Skills needed to improve both resume development and role effectiveness.

Communication

Communicating as a leader is a magical craft. As an Administrative Professional, you communicate with a multitude of personalities on a day-to-day basis, so it is necessary to master the art of personalized communication. Be mindful that everyone has a different style, that circumstances may dictate reactions, and that your own emotions can misrepresent or betray you if you are not consciously directing all types of communication.

I really liked this TedTalk with Julian Treasure, as he discusses how to speak so people listen.   https://youtu.be/eIho2S0ZahI  As a leader you must fight not to gossip, be judgmental, show negativity, have too many excuses, lying and dogmatism.  Communications starts with being honest, be authentic and be yourself, show integrity become your word and empathetic by wishing your listener well.

Forms of Communication

It’s interesting to note that Verbal Communication is present in both spoken words and written words. Both forms require the use of professional and tactful choices of words, but the spoken form has an emphasis on tone, emotion and quick-thinking. Remember, words can be compared to a tube of toothpaste. Once you squeeze the paste out, you can’t put it back.

Non-Verbal Communication takes the form of smiling, laughing, waving, gesturing, pausing, and so on. Many people are not aware of how often they communicate non-verbally, and therefore they do not take the opportunity to curate their “silent words.”

Practice

“Each life is made up of mistakes and learning, waiting and growing, practicing patience and being persistent.”

-Billy Graham

Become self-confident and ask people around you – coworkers, friends, family – about how well you communicate in terms of clarity, empathy and information. Getting perspectives from a broad selection in various parts of your life will help you in taking a step towards refining your communication skills.

Point of Wisdom (POW) – be open minded, put your self-defense mechanism away, just listen to what people have to say about you. Given a chance, the people you respect will provide answers that include both a strength and an opportunity. Be prepared to hear both. Remember to thank them for their honesty and respect their feedback.

Motivation

As an Administrative Professional, you may find one or more of your team or co-workers portray an attitude of being unproductive, lazy or absent-minded. Developing a plan to help motivate may just be the key factor to rehabilitate and release their potential.

Administrative Leaders have access to a view of the office and/or organization that no-one else has. Step back and take a 10,000-foot look at the personalities and relationships in your team and determine how they perform and interact. This is a valuable tool you may not even realize that you have at your very fingertips.

Forms of Motivation 

Praise – A close friend shared a story of when her daughter was playing on a soccer team that just could not win a game.  She saw the disappointment and lack of enthusiasm take its toll on her little girl and the team.  As a leader at work, my friend used her talent of giving praise to each of the players, by standing on the opposite side of the field calling out the player’s name when they were near. Praise is an incredible attitude and morale booster. She said the positive effect of calling out names combined with appreciative words of the teammate immediately motivated them to play harder and eventually the team won a few games.

When you think about it, often when employees begin to underperform, you can track the behavior to a feeling that they are not appreciated or inadequate. If that is the problem, expressing appreciation and encouragement is a great way to solve their lack of motivation.

Setting Smaller Goals is a solution for when you have identified that an employee is feeling overwhelmed, or that expectations may be a bit lofty. By working with them to develop manageable goals, it not only communicates that you are aware and care, but it also helps them to mentally accomplish a goal in bite-sized pieces.

I’ve written about goal setting in the past and why it’s so very important both for yourself and your team.  For your free goal setting guide and template, download here: [Goal Setting Template]

Incentives are always a fun, creative way to motivate your team – especially if you do it on a budget. You don’t have to spend a lot of money to make a big impact. Small budgets are sometimes better as it forces you to release your creativity, making the event more enjoyable for you, and fun for the team.

Creating contests with fun prizes will spice up the work week and give the employees something to re-focus on. (POW) Hit up the marketing department for swag they could spare. Keep the competition easy and make sure everyone wins. Friendly competition in these cases is also a great way to get many personality types into high gear!

This week’s action item if you choose…identify an opportunity to motivate yourself to motivate others. Simply look around and you’ll see individuals who seem to be moving at a slower pace than usual, or a group if you see fit. Analyze the personality types to figure out what type of motivation works best, or experiment to find a good fit!

Next month I will be adding onto these Leadership Skills with: Positivity, Creativity and Feedback! I look forward to hearing any ideas you have or how your Leadership Skill Practice is going in your office.

 

Joanne Linden, CPS, CEAP, President and Master Trainer - AdminUniverse

Meet Joanne Linden, CPS, CEAP, President and Master Trainer, who was an administrative professional herself, and her teaching style is grounded in authentic office experience. AdminUniverse™ can help you improve yourself, widen your skill set, and advance your career. Connect: joanne.linden@adminuniverse.com.

#adminprofessional #adminuniverse #executiveassistant #administrativeprofessional #administrativeassistant #attitude #skill #teamwork #strategy #accomplishment #StarAchievementSeries #leadership

Top 4 Interpersonal Skills Admins Must Possess

As an Administrative Professional, you are at times the backbone of the company; supporting workflows, putting out fires, organizing everything from files to events, and oh – coordinating and integrating a variety of different personalities and skill sets. In many cases, you bridge the gap between departments, foster efficient communication and encourage a healthy morale. It’s no secret that interpersonal skills are required daily, whether you came into your position with a well-versed knowledge in how to deal with people or if you are learning as you go, here are four Points of Wisdom (POW) which rank high as most requested interpersonal skills an Administrative Professional can bring to the workplace:

POW #1. Integrity

 Your position as an Administrative Professional at times requires you to handle lots of information, and at times that information is very confidential. Whether it is information about salaries, medical records, meeting notes or even inter-office drama, you end up with the most sensitive information. Staying on constant alert to remain a vault for those pieces of information is vital, because slipping a little info to the wrong person can cost you your job. You are brought in as an individual who has proven to be trustworthy and discretion is your best friend. It is part of your professional nature. It is of the utmost importance that you always keep your calm, and keep your cards close to your chest.

POW #2. Flexibility

Last minute details, unexpected callers, employees calling out of work, deadlines missed, new projects assigned… There is no end to the fun that will arise in your work week. You have most likely learned by now that nothing is a guarantee when it comes to scheduling and unplanned bits and pieces are bound to pop up and require your reorganization. In those trying moments, when everyone is running to you with a change of plans, it is imperative to stay as flexible as you can be.

This, of course, does not mean saying “yes” to every request – you know better than anyone what can be moved around and what needs to stay put. You also understand that the terrain is ever-changing and sometimes we must roll with the punches. You are ultimately the Tetris Master, knowing how to balance everything and maneuver things to fit best.

POW #3. Dependability

This last one goes hand-in-hand with Flexibility and Integrity. Because of who you are, and your excellent command of interpersonal skills, people depend on you. This means that you have to be dependable. You have to deliver on promises. This also means letting your “Yes” be “Yes” and your “No” be “No”. Your communication must be consistent with your actions, because you are the guiding light that your office looks to.

Yes, everyone has an off-day, or a slip, but as an Administrative Professional, you must strive to always be dependable. This means being available for mini-counseling sessions, reminding employees of meetings or deadlines, handling the details, and managing the confidential information. It all comes back to Dependability. Whether you are new in the field or a seasoned veteran, you will always be working actively to hone this skill whether you are identifying your own opportunities for growth or curating your time management process to accommodate any unforeseen circumstances.

POW #4. Practice

 Don’t fear if you notice an opportunity to grow in any of these four areas. The first step is recognizing that challenges are really opportunities for improvement. What makes you a success in your position is the willingness to take responsibility and continue to strengthen your skills! Practice being the best at what you do every day and look for ways to improve your work/life balance. Good luck out there being the lighthouses to guide your office to productivity!

 

 

Joanne Linden, CPS, CEAP, President and Master Trainer - AdminUniverse

Meet Joanne Linden, CPS, CEAP, President and Master Trainer, who was an administrative professional herself, and her teaching style is grounded in authentic office experience. AdminUniverse™ can help you improve yourself, widen your skill set, and advance your career. Connect: joanne.linden@adminuniverse.com.

#adminprofessional #adminuniverse #executiveassistant #administrativeprofessional #administrativeassistant #attitude #skill #teamwork #strategy #accomplishment #StarAchievementSeries #leadership

Create a Welcoming Team Spirit!

Teamwork, Leadership
Why Your Leadership Matters.

Why?

Team Spirit is more than just having company pride. Team Spirit is a phenomenal tool to foster happiness, relationships, communication, teamwork and ultimately a productive workplace! Before you can coach your team on the importance of this concept, you must truly understand how vital this component is to your company. As an Administrative Professional, you are the guide who demonstrates these important principles. Dig deeper and find out specifically “Why?” it is important to introduce Team Spirit practices into your office. Is it to address an opportunity? Are there potential obstacles? Who may you need to work closely with to motivate them to get on board? Understanding and anticipation will go hand-in-hand to effectively execute Team Spirit practices.

4 Essentials for Encouraging Team Spirit

1.Mentors

For various reasons, there are people who will need a little extra guidance. For some it will be a need for motivation. Maybe they won’t understand why Team Spirit is so important. Perhaps for this person, they are used to working by themselves and they are being a tad defiant about the whole thing. Others may have trouble fitting in or feeling included, and a mentor is a great way to break the ice and entice them out of their shell. For whichever reason it may be, your mentors need to be chosen and matched with care.

Be sure to pick mentors who are a shining example of the Team Spirit concept. Someone who has a positive attitude and an eagerness to help others. When matching mentors with mentees, take care to observe personalities that will mesh well together. A good mentor should have a knack for making those around them feel comfortable. Don’t just choose someone who is “popular” around the office, but pay attention to how they interact with the shy and hidden personalities.

As an Administrative Professional, you must ensure there is a healthy vacation time allocation in place, and even ways that employees can have access to seminars about the importance of a good work life balance. Employees with charged emotional and mental batteries will provide more efficient and quality work than those who never make time for themselves or their families and just burn out.

2. Praise

It is true that some people will have a skillset that is obviously above average and it will be a breeze to praise them for the work that they have done, but it is even more important to look for those who are rarely recognized for their accomplishments or contributions to the business. People respond very well to praise, and Monster.com has a great article about Motivation in the Workplace . People need to feel appreciated! They rely on that feeling of doing a good job, or that their efforts are being recognized – this will in turn affect the bubble around them. Focus on who needs a little extra “Ra! Ra!” and observe the difference it will make in your team and the Team Spirit!

3. Volunteer

Once your team understand the “Why?”, and you have put methods in place to ignite their confidence, recharge their batteries and overall influence their positive attitude, then it is time to begin some team building activities! Volunteering together is such a rewarding experience, as you are doing something for the good of mankind. It brings the team together in a very unique atmosphere, where they are able to practice working together with an obvious common goal of helping people. These types of activities are where the strongest bonding happens within coworkers. It is a remarkable environment in which people from every level of the company are humbling themselves to help people and make a difference. Look to coordinate a company-wide volunteer event once every month or so. Lock arms with an organization in the community, and use the opportunity to both bond with your team and make a difference!

4. Party

As Kool and the Gang put it, “Celebrate good times, come on!”. Make time to celebrate once in a while! Whether it is following a great quarter, a month of birthdays, a big promotion, a holiday or just to thank volunteers for a year of great community service – celebrations are huge morale boosters! It is an environment where everyone can relax and mingle, laugh and have a good time. Parties can be short, a little 1-2 hour break in the middle of the workday, or they can cover a portion of an evening after a long workday. The point is to include a little fun here and there. It brings everyone together, gives them a mental break, and improves Team Spirit! Next quarter we are going into the holiday season, which provides a great deal of opportunity to celebrate -and if you still need inspiration for Team Spirit party ideas, here are 25 Epic Office Party Ideas!

Best of luck and have a great time creating legendary Team Spirit in your workplace!

 

 

Joanne Linden, CPS, CEAP, President and Master Trainer - AdminUniverseMeet Joanne Linden, CPS, CEAP, President and Master Trainer, who was an administrative professional herself, and her teaching style is grounded in authentic office experience. AdminUniverse™ can help you improve yourself, widen your skill set, and advance your career. Connect: joanne.linden@adminuniverse.com.

#adminprofessional #adminuniverse #executiveassistant #administrativeprofessional #administrativeassistant #attitude #skill #teamwork #strategy #accomplishment #StarAchievementSeries #leadership

Attitude? What Attitude?

 

Happy Professional
4 Tricks to Having a Contagious Positive Attitude

1. What Drives You?

Behind every person walking into work, follows a reason. For some people it is a child, a partner – a family. For others it is possessions, getting that fabulous car or rewarding yourself with that Oscar-worthy outfit. Some people work to travel, experience new views, new cultures or meet new people. Some people just need to keep a roof over their head and food on their plate. However, according to a survey done by Workplace Dynamics, most people desire to feel connected and appreciated. Being able to identify your ultimate driving factor is essential to continuing to be the most incredibly motivated version of yourself.

Don’t know what your personal driving factor may be? Figure yourself out! Grab a pen and something to write on (a piece of paper, inside of a book, your hand…) and start writing out things that make you happy. Figure out what makes you the happiest (maybe it’s just being able to afford eating out every day) and mentally bold that item out. Program yourself to think about it whenever you become frustrated. Help reinforce your reason to focus. Practice this until your mind adapts into redirecting to this driving factor whenever you feel deflated.

2. Initiate Positive Conversation

It only takes one person to set a direction, or CHANGE direction. Unfortunately, it is far easier for things to start rolling downhill. People will mindlessly follow along with a negative train of thought. Think about it, how easily do you see yourself or other people chiming in when a rant session begins? All offices come with office drama, and there is no shortage of it. It becomes entertaining, a guilty pleasure or a fun distraction. People do this almost subconsciously. However, it only takes one person to redirect the conversation, to find the silver lining. It has to be a conscious effort, though. You have to condition yourself to purposefully look for these opportunities, to thwart negativity or to consistently bring up positive conversation.

The best type of positive conversation for an office is the kind that brings people together and helps them to see each other in the best light. Look for the strengths in people (even in those who may make it difficult) and bring those strengths up constantly. Are they excellent at figuring out new programs? How about being the first person to help when there is an issue? Maybe they just wear the best outfit. Whatever it is, tell them you noticed and it’s awesome. Say it to them in private, say it to them in public – just make it a point to make them feel appreciated in some way and for others to see this reason to appreciate them. Work on a different person every week. Slowly you will notice that your peers will start to follow this trend as well – and it’s the best trend to initiate!

3. Get Excited!

If you have ever seen “Friends” you will remember that scene of Phoebe where she runs like an absolute crazy person. It embarrasses Rachel so badly, until Phoebe explains that she would rather have fun and run in a way that makes her feel like a kid, and she doesn’t care what anyone else thinks. Once Rachel gives in to her curiosity, she discovers how free and wonderful it is when you stop taking life so seriously.

Honestly, this is a great lesson. Be silly! Obviously there is a time for it, but the point is that you should make time. Life is stressful enough, jobs are stressful, people’s expectations are incredibly stressful, but you have to give yourself a break. It is healthy to have fun. Once you find something that increases your endorphins and gets you excited, you will realize how much better your work days are – for you and everyone around you.

4. Require Laughter

“Against the assault of laughter, nothing can stand.” —Mark Twain. If you don’t believe me or Mark Twain, then you can believe the Mayo Clinic and their article about stress relief from laughter. Let’s be honest, we all get anxiety sometimes – some more than others. It can certainly keep you from focusing, getting things done or even from being healthy. A study on Healthline outlines 11 of the most common symptoms of stress overload:

  • Acne
  • Headaches
  • Chronic Pain
  • Frequent Sickness
  • Decreased Energy and Insomnia
  • Changes in Libido
  • Digestive Issues
  • Appetite Changes
  • Depression
  • Rapid Heartbeat
  • Increased Sweating

Sound familiar? Don’t let it get the best of you – don’t go down without a fight! Intentionally find things to make you laugh. Share those things with others in your office to keep them laughing. You are all in this struggle together, after all. If you are looking for a few funny things to get you going, here is a great video compilation of adorable animals doing hilarious things: Funniest Pets EverYou’re quite welcome.

Attitude is everything, it is a superpower most people don’t even realize they have. However, it requires your attention and intention. If you want to change your attitude, it begins with these steps.

 

 

 

Joanne Linden, CPS, CEAP, President and Master Trainer - AdminUniverseMeet Joanne Linden, CPS, CEAP, President and Master Trainer, who was an administrative professional herself, and her teaching style is grounded in authentic office experience. AdminUniverse™ can help you improve yourself, widen your skill set, and advance your career. Connect: joanne.linden@adminuniverse.com.

#adminprofessional #adminuniverse #executiveassistant #administrativeprofessional #administrativeassistant #attitude #skill #teamwork #strategy #accomplishment #StarAchievementSeries #leadership

Setting Course for Success

#adminprofessional #adminuniverse #executiveassistant #administrativeprofessional #administrativeassistant #attitude #skill #teamwork #strategy #accomplishment #StarAchievementSeries #leadership
Advice for Newly Promoted Executives Managing Their First Assistant.

Importance of Relationship

Determining your mindset going into this new role is going to be one of the key factors of your success. As a leader, you are the Captain now, and therefore it is within your power and responsibility to set the course and navigate this partnership towards a “bright new world”! Your assistant is your first mate, and this strategic partnership has just entered the high seas. The success of your adventures will depend on the type of bond that you form and being able to know and play off of each other’s strengths and opportunities. Essentially, you are mapping out a course, not just of where you will travel together, but how this partnership will be executed.

Time is Gold

We often think of “Time is precious” as a way to hurry up and get things done as quickly as possible. While it is important to have a sense of urgency when it comes to managing your time, goal setting and meeting deadlines, this also means that you must thoughtfully invest quality time into your new partnership to ensure that a proper foundation has been set.

Having patience to understand that all good things come in time, you will be calibrating your expectations to allow for a proper introduction into each others’ worlds. This is the time where patience with each other is more crucial than any other point in your venture – if anything, this partnership may be the greatest treasure you are going to unearth!

Aligning Expectations

Armed with your patience and mapping out your course, you will set sail to your first destination – Setting expectations. Let your patience guide you away from feeling that this is a chore and rather seeing it as a vital necessity and a wonderful opportunity to tune in to each other. Yes, each other. You will communicate what you expect from them, but also seek to understand what they expect in return. Find out little things, motivators or pet peeves. Identifying these possible obstacles early on will help you to keep from crashing into them in the middle of a storm.

Determine an effective communication style that will cater to clear understanding of goals and methods. Find out what behaviors really grind on each other’s gears, either from past experience or anticipated. Does it work out better to speak on the phone, via email, or in person? How often should you set meetings to discuss progress of goals or personal performance? Set all of these things up in the beginning to ensure the clearest path to success.  

Incentives

Just like dessert motivates the pace at which a child will consume their dinner, adding a little “cherry on top” will increase the rate and attitude of which tasks are being completed. Yes, this is business, but having not only a motivated assistant but one who feels that you have gone out of your way to show that you appreciate them, will aid in their productivity simply by feeling that they are valued.

Incentives don’t just have to be monetary or physical objects. Your business partnership should be part of the incentive. How does that work? You possess the industry experience and knowledge that can help them to grow and flourish. Make it known that you value their career goals as well, and allot time towards mentoring them. Lead by example, share valuable resources and insight.

Mutually Beneficial

If you haven’t realized it already, this partnership is mutually beneficial and the more you invest in each other and value the roles you play to each other, the faster and farther this ship you are building will carry you. You will experience many things along the way, celebrate in many treasures found, and form the type of bond that will become the greatest treasure of all.  

 

 

Joanne Linden, CPS, CEAP, President and Master Trainer - AdminUniverseMeet Joanne Linden, CPS, CEAP, President and Master Trainer, who was an administrative professional herself, and her teaching style is grounded in authentic office experience. AdminUniverse™ can help you improve yourself, widen your skill set, and advance your career. Connect: joanne.linden@adminuniverse.com. https://adminuniverse.com

#adminprofessional #adminuniverse #executiveassistant #administrativeprofessional #administrativeassistant #attitude #skill #teamwork #strategy #accomplishment #StarAchievementSeries #leadership

Getting the BOSS to say YES!

From “quality of life” requests like a stand-up desk or ergonomically correct chair, to office upgrades & of course, the daunting task of requesting a  raise or promotion, getting your boss to say YES is all about HOW you make your case. You’ll likely get the go-ahead if your pitch reflects common sense.
From “quality of life” requests like a stand-up desk or ergonomically correct chair, to office upgrades such as new software or equipment and of course, the daunting task of requesting a raise or promotion, getting your boss to say YES is all about HOW you make your case. Here are 6 Points of Wisdom (POW’s) that can help:

POW #1 Plan, plan and plan again. Define your request, your reasons and why it would be advantageous for the boss to say yes. Anticipate objections and obstacles, then weigh the odds of actual success. If it looks like your request is reasonable, makes plans to go for it, but make sure your timing is right. If the company is in the middle of downsizing, cost-cutting, or your boss is struggling with a “full plate,” you might want to wait until circumstances improve.

POW #2 If A then B. As a child, I remember refusing to eat certain vegetables, until my mother said, “ Joanne, eat your Brussel Sprouts, and you’ll get dessert.” She was inadvertently schooling me in the “art of negotiation” with her “if A then B” technique. If you have an important request, such as a promotion, by all means, let your boss know why you believe you deserve the job, but also point out how the company stands to benefit by employing “If A then B.” “If I get the promotion, I’ll be able to focus on getting those sales numbers up.” Or, “If you choose me for the job, I’ll have the office running like a well-oiled machine.”

POW #3 Take a short-term view to achieve long-term goals. If something like Casual Friday, or the option to work from home, doesn’t seem to be something your boss will embrace, you may want to propose a trial run. After all, a “try out” could be much easier to get approved and could lead to a permanent change if it works out for all involved.

POW #4 When the answer is definitely no. Accept it, but also know it’s reasonable to ask what it would take to change the answer to yes. If you’re turned down for a raise because there is no money in the budget, ask if your request would be considered during the next round of budget planning. If you’re turned down for on-the-job reasons, ask what you need to accomplish in order to earn a raise in the future. Still a bit unsure on how to get the boss to say yes? Speak to a career coach, check out seminars at professional conferences or sign up for a training workshop. We offer many options for administrative professionals at AdminUniverse™.

Getting the BOSS to say YES to a raise, a promotion, a budget increase, project approval or policy change should always be approached with a well-thought-out plan, but there are day-to-day issues at the office that do not require a lengthy conversation.

POW #5 When the 30 Second Elevator Pitch might come in handy. With its name derived from the time it typically takes to ride an elevator with a “captive audience,” this short spiel is usually intended to introduce yourself to a potential employer or customer. It can, however, be used for minor requests such as “we need a new coffee maker.” “Boss, I’ve seen a lot of stale coffee being poured down the drain, so I did some research and found a new “one cup per serving” machine will end the waste and eventually pay for itself in the savings realized from more efficient use.” Have support materials should you need them, but chances are, you’ll likely get the go-ahead if your pitch reflects common sense.

 

Joanne Linden, CPS, CEAP, President and Master Trainer - AdminUniverseMeet Joanne Linden, CPS, CEAP, President and Master Trainer, who was an administrative professional herself, and her teaching style is grounded in authentic office experience. AdminUniverse™ can help you improve yourself, widen your skill set, and advance your career. Connect: joanne.linden@adminuniverse.com. https://adminuniverse.com

Administrative Professionals can take stock of what they’re given and come up with strategies to get the job done. AdminUniverse is all about developing this key skill to being successful in an office setting.

Spring Fling – Procrastinators Wanted

George Carlin — ‘A house is just a place to keep your stuff while you go out and get more stuff.’

First impressions are so important, and I don’t want to be defined by my cluttered desk or collection of random stuff spread out for all to see. Here are a few Points of Wisdom (POW) to help you move past procrastination and reflect an attitude of pride of ownership for your domain...

With the start of summer growing closer, getting your office and home organized is a priority for some and more of a pain for others. I take pride in being the organized one (both at work and in my personal life) but was taken back when my executive walked by my cube area and said jokingly, “Ahem, you might consider clearing off your desk and what’s with that pile of boxes that have been sitting there for more than a year?” He might have been teasing, but it shamed me into action. First impressions are so important, and I don’t want to be defined by my cluttered desk or collection of random stuff spread out for all to see. Here are a few Points of Wisdom (POW) to help you move past procrastination and reflect an attitude of pride of ownership for your domain:

POW #1 – First things first. It’s round-up time for your “stuff” and though overwhelming, clutter is nothing more than procrastination saying, “I’ll put it away later.” Don’t over think the task of cleaning and clearing. If you are hesitant to remove anything, pledge to “declutter” your workspace by at least one item per day to help focus your body and mind on accomplishing the task.

POW #2 – View your landscape and visualize a clean desk, organized files and what your workspace would look like clean and fresh. Unlike my husband – who cleans up his clutter by putting it all in a box or drawer for future ‘whatever’’-  I encourage the rule “If you haven’t looked at it in over a year, toss or give it away.” My husband likes to box his “stuff” up and then relocate it to MY office. You can see that I know firsthand, that simply doesn’t work.

POW #3 – Organize by thinking about how you work and what could make the process easier and more efficient. If switching gears from reality to the virtual world (over the past few years) has taken the papers off your desk but overstuffed your electronic inboxes and computer desktop, it’s time to address the issue. It’s also likely your IT Department will ask you to clean up and clear out those inboxes, so get ahead of the request and start tossing. Remember, if you haven’t seen or read it, or it is just junk mail, dump it! Still can’t make up your mind, put it into an archive email box meant for important messages.

POW #4 -Take a hard look at your browser. If you’re opening dozens and dozens of tabs in a workday, try to decide which ones are essential to your job performance, which ones are used on a periodic basis, and which tabs are time wasters. Pare down your options to job essential tools and important resources, remove time-wasters or reserve them (if enjoyable) for use during breaks or after hours on your personal devices. This may not be clutter your peers can see, but it’s clutter that slows your workflow nonetheless.

Once you’ve taken steps to tidy up your office space and streamline your actual desk, and computer files, take a moment to feel the “weight on your shoulders” lift, then pat yourself on the back for a job well done.

 

Joanne Linden, CPS, CEAP, President and Master Trainer - AdminUniverseMeet Joanne Linden, CPS, CEAP, President and Master Trainer, who was an administrative professional herself, and her teaching style is grounded in authentic office experience. AdminUniverse™ can help you improve yourself, widen your skill set, and advance your career. Connect: joanne.linden@adminuniverse.com. https://adminuniverse.com

Administrative Professionals can take stock of what they’re given and come up with strategies to get the job done. AdminUniverse is all about developing this key skill to being successful in an office setting.